Director of Housekeeping

About the role

As the Director of Housekeeping at Cap Juluca, you will be the guardian of guests' most intimate spaces, ensuring every room, villa and public area reflects the highest standards of luxury. You will lead a high‑performing team, drive operational excellence and champion sustainable practices across the resort.

Key responsibilities

• Set and exceed Forbes Five‑Star and LQA benchmarks, maintaining gold‑standard service.
• Recruit, train, mentor and empower a high‑performing housekeeping and laundry team.
• Oversee the presentation of rooms, villas and public spaces with meticulous attention to detail.
• Manage budgets, forecasting, inventory and cross‑departmental coordination.
• Champion eco‑responsible practices aligned with LVMH’s sustainability vision.
• Foster a workplace culture rooted in warmth, respect and authentic luxury.

Required profile

• 3‑5+ years senior housekeeping leadership in a Forbes Five‑Star or equivalent ultra‑luxury resort/hotel.
• Proven excellence in Forbes Travel Guide and LQA quality standards.
• Strong financial acumen with experience in budgeting, labour management and forecasting.
• Mastery of Property Management Systems and modern housekeeping technology platforms.
• Empathetic, inspiring leadership style that builds loyal teams.
• Passion for luxury hospitality and an obsessive eye for aesthetic detail.
• Calm, decisive and solutions‑oriented under pressure.
• Degree in Hospitality Management or equivalent senior luxury experience.

Required skills

• Property Management Systems (PMS)
• Housekeeping technology platforms

What we offer

• Competitive compensation
• Complimentary and preferred‑rate experiences at iconic destinations
• Training and development programs
• Employee assistance and wellbeing programs
• Comprehensive health and life insurance coverage